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🇬🇧 English Version – Premium Guidelines
1. Business Policy & Operation
- Licensing & Registration: Sociends.com operates under valid trade license and business registration approved by the Government of Bangladesh.
- Legal Compliance: All operations will follow the Digital Commerce Guidelines 2021 and Digital Security Act 2018.
- Product & Service Legality: All products and services displayed must comply with Bangladesh’s laws.
- Community Content: All posts, comments, and content shared on the community must adhere to legal boundaries.
2. Consumer Protection
- Return Policy: Products can be returned and refunds processed within 7 to 15 days.
- Transparent Transactions: All charges including delivery fees must be disclosed upfront.
- Data Protection: Customers’ personal information will be protected in compliance with the Digital Security Act 2018.
3. Community Guidelines
- Freedom of Speech & Decency: Users have the right to express opinions, but abusive language, hate speech, religious insults, and misinformation are strictly prohibited.
- Prohibition of Crimes: Promotion of criminal activities, terrorism, or anti-state content is banned.
- Privacy Protection: Sharing personal information of others without consent is prohibited.
4. E-commerce Guidelines
- Clear Product Details: Accurate descriptions, prices, stock information, and photos must be provided.
- Delivery Timeline: Delivery timeframes and methods must be clearly communicated.
- Payment Methods: Payments can be made via authorized banks, mobile banking, and card payments.
5. Copyright & Intellectual Property
- Content Ownership: All content, logos, and branding on Sociends.com are fully copyright protected.
- Third-party Content: Use of any third-party content without permission is prohibited.
6. Legal Violation & Penalty
- Administrative Action: In case of legal violations, information will be provided to the BTRC and relevant law enforcement agencies.
- User Ban: Sociends.com reserves the right to permanently ban users for any violations.
7. Premium Membership & Subscription Policy
- Membership Terms:
To access AI services on Sociends.com, users must subscribe to a specific Paid Membership Plan. - Fees & Pricing:
Membership fees will be clearly mentioned on the website, including VAT or any applicable charges. - Payment Methods:
- Approved Gateways: Both local and international payment gateways will be accepted.
- Mobile Banking: Services like bKash, Rocket, Nagad will be supported.
- Refund Policy:
- If the user does not receive the promised service after payment, they must report within 7 business days.
- After verification, a full or partial refund may be provided based on the investigation.
- Usage Limitation:
Premium members can only use the AI services for personal purposes. Reselling, copying, or commercial use of AI-generated content is strictly prohibited.
8. Data Privacy & Security
- Data Collection:
During membership registration, name, phone number, email, and payment information will be collected. - Data Retention:
All personal data will be stored and used in compliance with the Digital Security Act 2018 of Bangladesh. - Third-Party Data Sharing:
Personal data will not be shared with third parties except for authorized partners or if legally requested by Bangladeshi law enforcement agencies.
9. Membership Cancellation & Suspension
- Voluntary Cancellation:
Members can cancel their membership at any time from their account settings. - Suspension for Violation:
If a member violates Sociends.com policies, their account may be suspended or cancelled without prior notice. - Refund Eligibility:
No refunds will be provided if cancellation is due to policy violations.
