Refund & Returns Policy

English Version – Refund & Returns Policy

Introduction: At Sociends.com, we prioritize customer satisfaction. Our Refund & Return policy is crafted in accordance with Bangladeshi consumer protection laws to ensure a seamless experience.

Returns & Exchanges:

• Eligibility: Returns are accepted within 7 days from the delivery date for most products, except for items that are perishable, personalized, or intimate in nature.
• Condition: The product must be unused, unwashed, and in its original packaging with all tags intact.
• Process: To initiate a return, please contact our customer service at +8801975914154 or email : care@sociends.com Upon approval, we will guide you through the return process.

Refunds:

• Refund Eligibility: Refunds will be processed if the product is returned in a saleable condition and meets our return criteria.
• Method: Refunds will be issued in the same method of payment used during the purchase (credit card, mobile banking, or cash on delivery).
• Processing Time: Refunds will typically be processed within 7-10 business days after the return is received and inspected.

Exceptions:

• Customized or personalized items
• Perishable products
• Clearance sales items

Exchange: Exchanges will be processed if the product is faulty or damaged. If the item is unavailable for exchange, a refund will be provided.

Contact Us:

• Phone: +8801975914154
• Address: Bhairab-Kishoregonj Road, Katiadi, Kishoregonj, Dhaka, Bangladesh 2330