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🇬🇧 English Version – Refund & Returns Policy
Introduction: At Sociends.com, we prioritize customer satisfaction. Our Refund & Return policy is crafted in accordance with Bangladeshi consumer protection laws to ensure a seamless experience.
Returns & Exchanges:
- Eligibility: Returns are accepted within 7 days from the delivery date for most products, except for items that are perishable, personalized, or intimate in nature.
- Condition: The product must be unused, unwashed, and in its original packaging with all tags intact.
- Process: To initiate a return, please contact our customer service at +8801975914154 or email support@sociends.com. Upon approval, we will guide you through the return process.
Refunds:
- Refund Eligibility: Refunds will be processed if the product is returned in a saleable condition and meets our return criteria.
- Method: Refunds will be issued in the same method of payment used during the purchase (credit card, mobile banking, or cash on delivery).
- Processing Time: Refunds will typically be processed within 7-10 business days after the return is received and inspected.
Exceptions:
- Customized or personalized items
- Perishable products
- Clearance sales items
Exchange: Exchanges will be processed if the product is faulty or damaged. If the item is unavailable for exchange, a refund will be provided.
Contact Us:
- Phone: +8801975914154
- Address: Bhairab-Kishoregonj Road, Katiadi, Kishoregonj, Dhaka, Bangladesh 2330
